Services

Enterprise Content Management (ECM) is required to effectively manage content, achieving higher productivity and improved compliance, which are essential in regulated environments. DACHS can support you in various forms and at every step of your document management-related project or daily work. We can design, build, deploy, and support the solutions you need.

ECM CONSULTING

Our experienced team of consultants applies best practices to find the optimal solutions for you.

We support businesses in finding and implementing the ECM solution platform which best suits their business objectives. Working closely with our clients, we understand their needs and goals. Understanding requirements allows us to provide the best advice for process optimization or process re-engineering.

  • Strategy
  • Collection of requirements
  • Analysis of IT and business processes (compliance, quality and service requirements)
  • Road mapping, functional and technical specifications
  • Planning (project plan, budget, resources, etc.)
  • Proof of Concept
  • Implementation (test cases, project control)
  • Post-Implementation Support (correction if needed, health checks and system audits)

TECHNICAL SERVICES

We successfully design, develop and deploy enterprise content management (ECM) solutions for our pharma clients. Our subject matter experts are experienced in first, second, or third tier post-installation support. We can manage the complete administration and support services to maintain your enterprise content management implementations to always fulfill the changing business and regulatory requirements. We also build new solutions and support existing projects to stay compliant and stabile.

  • End-to-end project delivery
  • Implementation and deployment
  • Solution integration
  • Systems optimization
  • Technical installation and product version upgrades
  • Patching and ongoing maintenance
  • Technical administration and support services
  • On-premises, hybrid or cloud infrastructure support
  • Troubleshooting
  • 24/7 User-support, standby support, change management and training.
  • Migration
  • Interim staff augmentation

EXTENSIVE EXPERIENCE

  • Building and implementing enterprise-level document management systems (e.g. serving up to 50,000+ users for an SOP management system)
  • 30+ ECM experts
  • Over 120 projects since 1994

More than 20 years of experience

Contact us to find out how we can help you.