SUPPORT SERVICES

Smoothly operated systems are the key to all businesses

Life Science businesses rely on mission critical applications. To maintain the integrity of content management systems a reliable technical support team is a must, which

  • quickly resolves incidents
  • efficiently solves problems
  • successfully implements changes

HOW DACHS CAN HELP

Offering support 24/7, DACHS’s dedicated Support Service teams support multiple industry standard applications, as well as in-house developed solutions in the fields of Document Management and Regulatory Information Management.

DACHS Support Services are tailored specifically to our client’s requirements.

  • Apart from ITIL qualified application support, our teams provide services in supporting solution architecture, solution delivery, application management, operations, productivity and quality management.
  • We can help near-sourcing a company with expertise in document management, content transformation, submission publishing, as well as regulatory information management systems.
  • DACHS can provide an extensive pool of resources for staff augmentation embedding with internals.
  • Our competitive pricing model combines on-site and near-shore services as required.

Why trust DACHS

Smoothly operated systems are the key to all businesses

Life Science businesses rely on mission critical applications. To maintain the integrity of content management systems a reliable technical support team is a must, which

  • quickly resolves incidents
  • efficiently solves problems
  • successfully implements changes

HOW DACHS CAN HELP

Offering support 24/7, DACHS’s dedicated Support Service teams support multiple industry standard applications, as well as in-house developed solutions in the fields of Document Management and Regulatory Information Management.

DACHS Support Services are tailored specifically to our client’s requirements.

  • Apart from ITIL qualified application support, our teams provide services in supporting solution architecture, solution delivery, application management, operations, productivity and quality management.
  • We can help near-sourcing a company with expertise in document management, content transformation, submission publishing, as well as regulatory information management systems.
  • DACHS can provide an extensive pool of resources for staff augmentation embedding with internals.
  • Our competitive pricing model combines on-site and near-shore services as required.

Why trust DACHS

20+ YEARS OF EXPERIENCE

For more than 20 years, over 17,000 users have been relying on
DACHS Support Services globally, in over 70 countries. DACHS looks back
on over 20 years of experience in the field of document
management for Life Sciences.

20+ YEARS OF EXPERIENCE

For more than 20 years, over 17,000 users have been relying on
DACHS Support Services globally, in over 70 countries. DACHS looks back
on over 20 years of experience in the field of document
management for Life Sciences.

SPECIALIZED IN PHARMA / LIFE SCIENCES

We provide IT support in the fields of drug development,
clinical trial documentation and tracking, regulatory submissions,
as well as drug manufacturing, packaging and labelling. Understanding the
business needs in a regulatory environment, our Support Services offer continuously proven reliability, competency and flexibility.

SPECIALIZED IN PHARMA / LIFE SCIENCES

We provide IT support in the fields of drug development,
clinical trial documentation and tracking, regulatory submissions,
as well as drug manufacturing, packaging and labelling. Understanding the
business needs in a regulatory environment, our Support Services offer continuously proven reliability, competency and flexibility.

HIGHLY QUALIFIED AND INNOVATIVE PROFESSIONALS

The majority of DACHS engineers are certified by the vendors of supported applications and have taken part in extensive internal training and mentoring programs. Our Service and Support managers have advanced ITIL
certificates (i.e.: Service Design, -Transition, -Operations).
Our project managers are PMP or PRINCE2 certified professionals.

HIGHLY QUALIFIED AND INNOVATIVE PROFESSIONALS

The majority of DACHS engineers are certified by the vendors of supported applications and have taken part in extensive internal training and mentoring programs. Our Service and Support managers have advanced ITIL
certificates (i.e.: Service Design, -Transition, -Operations).
Our project managers are PMP or PRINCE2 certified professionals.

A DEDICATED PARTNER

With the ability to reliably provide as well as to flexibly adapt our services to changing requirements, DACHS associates have become valued, integrated parts of our clients’ organizational environment, rather than simple external service providers. As trusted partners of big pharma companies we are fully committed to our service tasks to enable the best possible business outcomes.

A DEDICATED PARTNER

With the ability to reliably provide as well as to flexibly adapt our services to changing requirements, DACHS associates have become valued, integrated parts of our clients’ organizational environment, rather than simple external service providers. As trusted partners of big pharma companies we are fully committed to our service tasks to enable the best possible business outcomes.

SZILÁRD NAGY
Head of Support Services
 
+41 61 508 0300

SZILÁRD NAGY
Head of Support Services

+41 61 508 0300

Contact us for further details

Contact us for further details